The definition of a call center is a centralized office used for the purpose of receiving or sending a large volume of requests by telephone. An inbound call center is dedicated to administer incoming product support or information inquiries from consumers. Outbound call centers are typically operated for telemarketing, solicitation of charitable or political donations and debt collection.
Many people view call centers as a negative place to work. Yes, it’s true sometimes the work can be a little repetitive. However, there are many reasons why a call center can be a great career choice.
The average pay rate for a call center depends on the position to a certain extent. To generalize according to Salary.com, the pay rate for an entry level employee is roughly $30,000/yr. As a person works their way up the potential is to make much more. Becoming a supervisor or higher tiered employee can lead to $50,000 or even $60,000 per/yr.
Not all call centers, but most, offer a great deal of employee benefits. This includes healthcare, dental, and vision plans. In addition, they often include a retirement program of some sort. Many companies not in customer service cannot provide these types of benefits because of the high cost.
Rapid Advancement Opportunities-
Whether its on sales side, inbound, outbound, IT, or any other various roles in call centers, employees have a great opportunity to prove themselves. Most call centers also like to promote from within. So, after a person proves themselves they can move up quickly. Because call centers contain many departments, they also can provide opportunities in other expertise areas. Some companies will even provide extra training in these areas. Putting forth great effort with one of these companies will yield great reward.
Ease of being able to move-
An often overlooked benefit is the ease of being able to transfer to another location. A person might want to move to another city for various reasons. Many call centers have locations all over. This would allow for the employee to seamlessly transfer. It could also help provide more opportunity. Some of these locations may have other needs or have more advancement potential.